Facility Use Fees Not Refunded

[Borderrat]

Just a heads up since I have not seen it posted in the season renewal/refund section but I thought it was important enough to post. If it has been posted either delete this post or merge it. Thanks in advance if needed.

Point is I received my season ticket renewal and I already have a hard time plunking down money for something that does not exist. After looking at the renewal I was curious and called the Cardinal’s Ticket Office regarding the Fees included on the invoice.

Bottom line there is a refund policy but you will not be refunded the “Facility Use Fee”. For me that is about $500 I will lose in addition to them holding my money.

That was it for me. After being a season ticket holder for the last 20 years I am out. I hope someone deserving gets my seats in an upgrade.

I wish the Cardinals would of stepped up like the Giants organization but like signing quality free agents that would have been a pipe dream.

 

[Shane]

Wow that is BS. they keep that fee even if you dont use the facility? I'm out too then.

 

[Mulli]

:cheepcheepcheep:

 

[PoolBoy]

out

 

[Linderbee]

Will verify; if confirmed, then I'm pretty sure we're out as well.

 

[Mainstreet]

It looks like fans need unions to protect them from the owners, not just the players.

 

[Borderrat]

I spoke directly with the Cardinals Ticket Office this morning and confirmed they keep the fees. I am not sure if it varies but 3 of my tickets the fee is $55, have to look at the others. So $55 X 63,000 = Approximately $3,450,000.

Forgot to ask about the $20 handling fee.

 

[MadCardDisease]

Don't those fees go to the city of Glendale?

 

[earthsci]

Don't those fees go to the city of Glendale?

Arizona Sports and Tourism Authority

 

[Borderrat]

I do not care where they go. Why am I paying for something I am not using?

 

[joeshmo]

Arizona Sports and Tourism Authority

Correct, it is not the Cardinals organizations money to refund.

 

[Jersey Girl]

I do not care where they go. Why am I paying for something I am not using?

Can't argue with that.

 

[Jersey Girl]

Forgot to ask about the $20 handling fee.

I would imagine that is not refundable as well.

 

[thirty-two]

Wow, I didn't even think about that. This really freaking sucks.

 

[Shane]

Correct, it is not the Cardinals organizations money to refund.

That's really irrelevant. Regardless of who gets the money it should be refunded. The cards are the go between and the person you pay your $$$ to. They should be working with the entity that gets that $ to ensure a refund.

 

[LoyaltyisaCurse]

The tsa will never give up that $$$$.

 

[Brian in Mesa]

I think it's fine that they keep the money as long as you get credited for having paid the fees. Whenever there is football - if you already paid the facility use fees you simply should not be double-charged.

 

[Shane]

I think it's fine that they keep the money as long as you get credited for having paid the fees. Whenever there is football - if you already paid the facility use fees you simply should not be double-charged.

That would be acceptable. but is that what is going to occur and are we to get that in writing?

 

[kerouac9]

That would be acceptable. but is that what is going to occur and are we to get that in writing?

I was told that the FUF fee is included as part of the ticket price and will be refunded (pro-rated, of course) for any missed games.

 

[Jersey Girl]

I think it's fine that they keep the money as long as you get credited for having paid the fees. Whenever there is football - if you already paid the facility use fees you simply should not be double-charged.

Ditto.

I'm rolling the dice and sending in my payment. I'll risk losing the $110. I think we will have some sort of NFL season this year anyway.

 

[RugbyMuffin]

It looks like fans need unions to protect them from the owners, not just the players.

Agreed, and you are looking at it.

ASFN.

Right now in this thread, you see people coming together for a common cause, educating, and talking to each other, and thus empowering themselves against "said person/organization" that is in charge.

Yes, it is on a small level, but that is what unions are all about. Getting a group of people together, to have strength in numbers, and a singular forum to discuss issues on a topic that said group feels is important.