HA!!! wonders of the back back back button, I found it....
I've had the service for years, practically a charter member.
I've had autodeduct for years too and so they treat me well but I will say that they're idiots, complete blithering idiots.
They should be a case study in how to be idiots, along with advanced classes on taking it up a notch, you know all the things you have to do to elevate your idiocy aura.
"Getting it done right the first time" HA!, they scoff at such old fashioned ways of doing things.
I'll set the scenario here:
I notice on my bill that I am being charged for HD packaging and on some other stuff it's bragging on how many HD channels they have. I know that I only get about 7 or 8 HD channels and so I"m obviously peeved at paying for the HD and getting about 10 percent of what's in HD.
So I call, this will be the first step little do I know in a long and fun filled journey of discovery. On this journey I will realize to my amazement and my horror that modern day business has incredibly sunken to even lower depths of incompetence, something I had before not thought possible.
I get through, explain myself and am told that, well that's just the way it is, not sure why I wouldn't get them, here punch in this channel, hmm odd you can't see it, dunno should be on, you've got the best package, you're good.
Rather than arguing here I'm busy, I forget about it but never did I believe the person just didn't feel like arguing then.
A few weeks later I remember I'm pissed and call again.
This time I get someone who understands what I'm saying, correctly identifies that I have an Old HD reciever and offers me a new one, free of charge and obigation and sets the appointment for install.
The day arrrives and I get home after a 5 minute drive over, the dude is sitting there in my basement finishing up and looks at me and says, WON'T work, it's a bad reciever, sorry dude.
Knowing how stupid they can be and observing it's the last call of the day for the guy, since he mentioned this before delivering the bad news I catch on he just wants to go home and suspect there is more to the story here.
The reciever won't link up, I posit the question to him that I've seen newer dishes on the outside of my neighbors houses, could it be that one of those is required?
AH, yes sir that's probably it, let's go look at yours.
We look, he goes ok yeah you need a slimline blah blah blah, and as luck would have it I don't have one on the truck, I'll need to go now and you'll just have to call them at DTV.
So he leaves in a flash, I calll, I'm mad, they say oooops you do need a dish we can see that here, I say why the hell didn't genius know this and they mumble and apologize and pay me back by scheduling a new dish install over two weeks from that day.
I'm understandably upset, not mean, just hold my ground, it does nothing, I could of needed emergency surgery and they'd of held their ground.
So I leave it alone and resume my life.
The next day my kids remind me they can't watch tv, so I take the old reciever that the guy tried to take from me the day before BTW, and I hook it back up, and of course the one thing he managed to get done was canceling it.
So I call in they turn it back on, apologize some more, give me free stuff and it's all good.
Next day, it turns back off.
I call, they turn it on, apologize and we move on.
Next day, it turns back off.
I call, they turn it on, apologize, add more free stuff, we move on.
Next day, it turns back off.
I call, lose my temper, demand someone other than an idiot, this takes a LOOOOOOOOOOONG time, finally a tech I sense knows what's up comes on apologizes, fixes the problem, we move on.
Finally on the apppointed day the tech shows up, dish in hand, installs all the things needed, quizess me about the other guy, then mentions we're screwed because he dosen't have any AB blockers, I say no problem, I stored them, ah good, but we're still screwed you need a new multiswitch, I say you've got to be kidding, my head swivels and he finds one, he was actually a very nice guy.
Then when all is hooked up and ready to go it still won't work, bad reciever the guy says, he calls his boss, they confab, finally they get the bright idea to unplug the phone cord, hit reset then miracle of miracles I have a tv picture and all is well.
I really should of recorded all that was required to simply upgrade a dish, it was a comedy of stupidity.
