The House committee said in its letter to the FTC that it found evidence of deceptive business practice over the span of more than a decade, including withholding ticket revenue from visiting teams and refundable deposits from fans. The committee outlined through the testimony of former employees and access to emails and documents a pattern of financial impropriety by owner Dan Snyder and team executives. At one point in 2016, the team retained up to $5 million from 2,000 season-ticket holders while also concealing sharable revenue from the league, according to the committee.
One former employee testified before Congress, saying the team had two separate financial books: one with underreported ticket revenue that went to the NFL and the full, complete picture. According to testimony, Snyder was aware of the numbers shared with the league while also being privy to the actual data. The business practice was known as "juice" inside Washington's front office.
According to other testimony, financial misconduct included making it intentionally difficult for season-ticket holders to recoup refundable deposit money, counting some of those leftover funds as a different kind of revenue that doesn't need to be shared with the league, and shifting money from ticket sales for NFL games to other events at FedEx Field as a way of hiding that money from the league. The committee in the letter shared spreadsheet data showing evidence of deposits that were not returned. Citing emails and the testimony of Jason Friedman, a longtime vice president of sales and customer service, the letter said ticket sales from Washington games were shifted to a 2013 Kenny Chesney concert and a 2014 Navy-Notre Dame college football game as a way to "juice" revenue and keep it off the books shared with the NFL.