DirecTV Sunday Ticket subscribers

Fiasco · June 20th, 2006, 02:58 AM

If you are a previous sunday ticket subscriber with autorenew you can call the DirecTV customer service (customer retention) department.

If you hint about considering dropping sunday ticket they will comp the superfan (sunday ticket 100+ games in HD) and send you a HD Tivo free ($20 shipping)

Pariah · June 20th, 2006, 06:40 AM

Crap. I just dropped a few hundred bucks on an HD tivo.

Lloydian · June 20th, 2006, 08:14 AM

I'm a big football fan, but last year when the price went up and HD required even more money, I finally did the math. I go to 8 games a year. Another 8 of my favorites are guaranteed to be on free TV and many of the others I wanted were also carried over the air, so I found that the games I was adding through Sunday ticket cost me over $20 per game.

They priced me out. If there's a game I have to watch, and it isn't carried locally, there are plenty of bars out there.

Capital Card · June 20th, 2006, 08:41 AM

Quote:

Originally Posted by Lloydian

I'm a big football fan, but last year when the price went up and HD required even more money, I finally did the math. I go to 8 games a year. Another 8 of my favorites are guaranteed to be on free TV and many of the others I wanted were also carried over the air, so I found that the games I was adding through Sunday ticket cost me over $20 per game.

They priced me out. If there's a game I have to watch, and it isn't carried locally, there are plenty of bars out there.

If I had to spend 3 hours in a bar to watch the games, I can guarantee that it would cost me more than $20/game.

Go Cards!!!

Scott MS · June 20th, 2006, 08:42 AM

Quote:

Originally Posted by Lloydian

I'm a big football fan, but last year when the price went up and HD required even more money, I finally did the math. I go to 8 games a year. Another 8 of my favorites are guaranteed to be on free TV and many of the others I wanted were also carried over the air, so I found that the games I was adding through Sunday ticket cost me over $20 per game.

They priced me out. If there's a game I have to watch, and it isn't carried locally, there are plenty of bars out there.

Like Lloydian, I dropped it before last season after having it for about 7 years. $20+ a week wasn't worth it when I can watch the national network games in HD on CBS, FOX, and ABC free via over the air antenna.

Plus, when I wasn't AT the Cards games on Sunday, most of the away games were in HD.

MigratingOsprey · June 20th, 2006, 08:42 AM

i received a renewal package and it was super cool - it was specified to seahawk fans and they offered me the following incentives to stay

30 free issues of SI and one of the following

The advanced game thing (very scientific I know - just can't remember the name)

A regular DVR (which includes the advacement stuff)

A HD DVR

25 free PPV movies

pretty cool - i'd be all over the HD DVR, but I have the 5 lnb dish and i'm not sure they have the HD DVRS ready yet (or if they would be eligible for this promotion.....)

Trey · June 20th, 2006, 08:46 AM

Quote:

Originally Posted by Fiasco

send you a HD Tivo free ($20 shipping)

Are you sure about this? Last I checked, HD Tivo's were still going for something like $800. Are you sure it wasn't one of Directv's new standard def PVRs (the R-15) instead?

MigratingOsprey · June 20th, 2006, 08:51 AM

Quote:

Originally Posted by Trey

Are you sure about this? Last I checked, HD Tivo's were still going for something like $800. Are you sure it wasn't one of Directv's new standard def PVRs (the R-15) instead?

they offered me an HD DVR to renew with an estimated value of $500 (which is about what they are asking for them now)

Scott MS · June 20th, 2006, 08:55 AM

DirecTV had a number of offers in the last year where you could get the HD Tivo for $250 with a 2 year committment.

By the way, they are coming out with a new HD Tivo which supports the new MPEG-4 standard so they are probably willing to get rid of the old ones. Having Tivo also nets them $6 per month per Tivo so they there is a revenue stream there.

CaptTurbo · June 20th, 2006, 09:30 AM

Who do you call? I call DirectTV and always get someone who doesnt speak english. They want to charge me 249$ for the ticket even though Im locked in as a returning customer at 199.99.

But they do have a 40 dollars off so I can add 9 bucks to my bill if I want! whoo hoo. I hate DirectTV customer support.

SoCal Cardfan · June 20th, 2006, 10:13 AM

They are offering the HD dvr because they are crap and they need to blow them out, The HR-10 250 is going to be replaced very soon with a hopefully better unit (mid summer I was told) I am on my fourth unit, and two friends are both on their 2nd and 3rd units. The problem is most prevelent when you watch alot of HD programming, the unit is always recording the channel you watch, and these boxes struggle to record the amount of data HD throws at it, the result is audio and video stuttering that seems really minor at first.. but after a few weeks it just bugs the hell out of ya.

I finally got a high level tech out, who admitted they have been pounded to death by the issue. Also, if you end up w/ one.. just call weekly until they offer to swap it out.

Lloydian · June 20th, 2006, 10:25 AM

Quote:

Originally Posted by Scott MS

By the way, they are coming out with a new HD Tivo which supports the new MPEG-4

Wow, that's good news. I sure don't want to settle for the DVR DirecTV currently makes, even in an HD version (at least not until they fix some design flaws such as delay compensation for FF and RW). As to the revenue stream, well, if you bought a Tivo with DirecTV way back when and paid the lifetime fee, DirecTV has no revenue stream for you. I've suspected the lack of a fee from lifetimers like me is part of their incentive to drop Tivo.

RobbleRobble · June 20th, 2006, 10:59 AM

Quote:

Originally Posted by swd1974

Who do you call? I call DirectTV and always get someone who doesnt speak english. They want to charge me 249$ for the ticket even though Im locked in as a returning customer at 199.99.

But they do have a 40 dollars off so I can add 9 bucks to my bill if I want! whoo hoo. I hate DirectTV customer support.

Here's the deal, as soon as you get a hold of a person say, "Can I please speak to the customer retention department?".

DirecTV is very interested in retaining their long term customers. So much so, that they'll throw just about anything at you if you request it. The longer than you've been a subscriber, the more clout you have.

However, when you call DirecTV, you won't be talking to customer retention, you'll be talking to some drone making minimum wage that couldn't care less whether you subscribe to the ticket, or even completely cancel your DirecTV service. Talk to customer retention and its a different story.

Billy Flynt · June 20th, 2006, 11:37 AM

Is there any point in getting the HD DVR if you don't have an HD tv? Not savvy enough (or wealthy) with this yet to know the answer.

Scott MS · June 20th, 2006, 11:37 AM

DirecTV is dropping Tivo in favor of their own DVR technology, except that they will still charge you monthly a monthly rate. That would result in less money sent on to Tivo.

The replacement for the HR10-250 is coming out this summer and supports the new 5 LNB (satellite) and MPEG-4 standards. Buying a HR10-250 still isn't a bad idea (I bought one a year ago) because when they convert your market to MPEG-4, you get free swapped hardware which matches what you current have -- thus the replacement for the HR10-250 will be swapped for the older HR10-250 for no cost.