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We have 2 HD receivers, 1 Regular receiver, 1 DVR, and have about every package known to man.
We have the NFL package including Super Fan (paid $99.00).
I called the 1st time, got transferred... and was hung up on.
I called the 2nd time, got transferred... and was hung up on.
I called the 3rd time, talked to some young lady. She put me on hold, came back and said that they weren't offering any "free" Super Fan anymore. Put me on hold, as she was going going to check on my inquiry about getting the upgraded HD-DVR... and was hung up on.
I'm a nice guy until something like this happens. Thinking about just e-mailing.
Any suggestions? Should I just ask for the retention dept. immediately?
I just called this morning and got the deal. New HR-20 get to keep my HR-10, new 5 LNB dish for FREE! I don't have Sunday Ticket, the rep said this deal was for A customers. Coming out to do the install on the 10th of October, also got HBO for free next 6 months.
ASK FOR THE RETENTION DEPT...
Thanks everyone.......IT was as easy as taking candy from a Baby. Finally called today. Got the new HD DVR upgrade for free, credited my account for everything I paid for the HD DVR $200+ and then they threw in a $10 per month for a year credit. YEESSSSSSSSSSSSSSSSSSS!
Called to cancel services and got the NFL Sunday Ticket for basically $139 this season.
$50 off regular price of $249 and $10 off my bill for the next 6 months.
They give you the choice of the $10 off your bill for 6 months or the Superfan package, which is overkill for my taste as there's a guy on a Rams boards that tapes all the shortcuts.
That's what they told me when I got my H-10. I said, "I know the MPEG-4 reciever will be coming out, will I need to buy it again???" "No sir, we will just swap it out." Well, MPEG4 (not the DVR) is available now I when I called they said that it would cost me $100 to swap it out and that I would be renting theequipment, and that I would have to give them my H10. So basically they lied to me. So I'll keep the H10 for now since the only difference (I think) is that with teh new MPEG4 you get local HD over the dish.
A little hint. If you call one of the regular people at directv and don't get what you want, hang up. Call right back, and you will get a different answer from someone else. I called four different people before I got my stuff free. ( tivo,etc.) The people are allowed to bargain, you have to find the one thats in a good mood that day. Try it, I guarantee they will barter.
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A place where you can give other teams we play hell. Pro football huddles.
The new HR-20 MPEG-4 HD Tivo's are getting ripped by some of the people who have them. Programming your recordings is an out an out pain in the arse. On DBStalk one guy claimed that the installer had to open up HR20 boxes before he found one to install that wasn't DOA.
For your HR10-250 there is a software update coming down the pipe. You may have gotten a message about it on your Tivo. The new software has a much faster guide/menu.
If you go to messages/setup and force a daily call, if it says "succeeded" when done you do not have the update yet. If it says something about "rebooting" reboot the system and it will install the software update.
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Last edited by Fiasco; October 4th, 2006 at 02:41 PM.
[quote=Fiasco;1114282]The new HR-20 MPEG-4 HD Tivo's are getting ripped by some of the people who have them. Programming your recordings is an out an out pain in the arse. On DBStalk one guy claimed that the installer had to open up HR20 boxes before he found one to install that wasn't DOA.
That is not good news...I have mine scheduled for installation next Tuesday...after waiting for a month since my order I will be pissed if it doesn't work!
__________________ Attitude is Everything... Live with Intention
Guess I'm considered A-lister, but still an idiot in phone negotiations. BTW, here's a direct #: 1-800-824-9081. That will get you a "live" voice immediately.
Let me know if I can improve upon this (even though I placed the order)...
- I upgraded to the HR-20 for $150.00 plus tax. Includes installation (not until Nov. 3).
- They reversed/credited my $99.00 Super Fan package.
- Lady said that the issue is caused by incompatible HDMI cables and HR20 software.
After a year of promises and delays on the HR-20, I finally have an installation date of 11 Oct to replace my HR-10...I am behind a mountain so I have HD local since I installed the HR-10 even though I was assured the HD local would be 'on the dish'...anyway, I got the upgrade for $0.00 but was not offered the Superfan.. damn I missed that one. I may have to call back and have them throw it in for all my grief
My new 5 LNB Antenea and HR-20 will be installed Sunday. I did not know they did Sunday installs but they do. I have a HR-10 in one room now and am installing the new HR-20 to replace a Sony HDTV Direct Receiver in my bedroom. My cost for the new HR-20 receiver, 5LNB dish, additional free receiver and instllation is $198. I do not know how I got this price and I did not ask for anything special. The girl on the phone said she looked my name up on the computer and that price was by my name. I have been a Direct customer since 1994 and was given a Card that said I was a "Special" or some such customer. When I call them I am always told that "we see you are one of our best customers"?? I like being Special!
Instead of griping about my DirecTV in a new thread, I'll use this one:
I have two of the new DirecTV DVRs. One of them (in my Bedroom), has worked flawlessly since I switched to DirecTV in August. It records what I ask it to record. It does what it's supposed to on live TV, and has never disappointed me.
The other unit has disappointed me, however. The first month, it worked fine. Then it started acting quirky. It wouldn't pause/FF live TV. A reset cured that problem. But then the problem started happening more and more frequently. Then I'd get other problems. It'd record a program, then lose it. It wouldn't record things on the To Do list. Then it all got shot to hell. It would stop changing channels. It would lock up with no picture at all.
Finally, I was forced to do the hard-reset yesterday. It seems to have solved all the problems. But it also erased everything I recorded. And since this was my "main" unit (the one hooked up to the stereo), I had my important stuff recorded there, like all the episodes of The Wire (I was saving them so I could watch them all in one sitting).
Most importantly, it erased all the Short Cuts that I had recorded (each of the Cards games). But I'll just look at it as a new beginning. When would I ever want to watch a 1-4 start anyway. I'll just be happy to record the next 10 Cardinal victories in Short Cut form (the MNF game will not be available in Short Cuts).
Instead of griping about my DirecTV in a new thread, I'll use this one:
I have two of the new DirecTV DVRs. One of them (in my Bedroom), has worked flawlessly since I switched to DirecTV in August. It records what I ask it to record. It does what it's supposed to on live TV, and has never disappointed me.
The other unit has disappointed me, however. The first month, it worked fine. Then it started acting quirky. It wouldn't pause/FF live TV. A reset cured that problem. But then the problem started happening more and more frequently. Then I'd get other problems. It'd record a program, then lose it. It wouldn't record things on the To Do list. Then it all got shot to hell. It would stop changing channels. It would lock up with no picture at all.
Finally, I was forced to do the hard-reset yesterday. It seems to have solved all the problems. But it also erased everything I recorded. And since this was my "main" unit (the one hooked up to the stereo), I had my important stuff recorded there, like all the episodes of The Wire (I was saving them so I could watch them all in one sitting).
Most importantly, it erased all the Short Cuts that I had recorded (each of the Cards games). But I'll just look at it as a new beginning. When would I ever want to watch a 1-4 start anyway. I'll just be happy to record the next 10 Cardinal victories in Short Cut form (the MNF game will not be available in Short Cuts).
As I have already mention in an earlier post in this thread...
The HR20 is the biggest Peice of shiznit EVER!!
2 of the 4 the guy had on his truck were DOA, the one in my bedroom got so hot my wife thought it was going to catch on fire (the fan was running (loudly btw) for hours after the unit was shut down, we finally unplugged it.
The one in my family room has mysteriously erased 3 of the 4 games I recorded 30 seconds after the game ends, they are non intuitive to set up recording, season pass type programming is a complete joke... and last but not least... It missed the whole first quarter of the game against KC because DTV had not titled the game in the guide.
GD ! I waited a year for this POS to be the savior to my buggy, sloppy slurring HR10.
I count the days till someone else (Hopefully Verizon Fios) picks up NFL ticket.
I was happy w/ DTV since launch.. but their answer to HD recievers has just been total crap.
Actually, the re-upping with Tivo was more of a continuation of the old box and not a commitment to put out new Tivo boxes. It also settled an issue with the patent lawsuit.
Keep trying for a better price if you already have the Tivo and have been a customer for a few years. My install is eight days away, and my price is $0.
As to the HR20, I've heard lots of good about it recently, even addressing issues I had with the R15 (same show on multiple channels, 30 second skip), so I'm actually hopeful here. I will, however, have to endure a learning curve.
By the way, the reason to upgrade to the HR20 is for the new cable HD channels being added in the coming months.
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Lloyd
This is the year! I've only said that 20 times before.
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