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Information overload; someone please clarify for me:
I'm a "preferred customer" of DirecTV, I'm an NFL Sunday Ticket subscriber which I'm considering dropping as I live in the Phoenix area now and the Card games are played locally.
Here's my issue and it really ticks me off; the Cardinal games are never broadcast locally in HD via satellite. Of course you could get them with an HD antenna, which I do have but because of how my house is situated I don't get a clear signal and haven't had any success with an HD antenna.
I called DirecTV last year about this and was told that the two satellites, one on the east and one on the west coast, were the only Fox satellites that supported HD as of yet and another satellite capable of transmitting HD would be launched soon.
So, how can I get the Cardinal games in HD via satellite in the Phoenix area? With this solution is there any reason to have Sunday Ticket if I could care less about the other games?
I'll glady by a couple of rounds of beer at any game you request for the person who solves my problem.
Location: New End Zone and the West Coast of Arizona
Posts: 1,644
A$FN: 1,000
Redrob, call Direct TV again. The Phoenix locals went up on a satellite earlier this year. You will have to upgrade your equipment to a 5 lnb dish and a MPEG4 receiver to be able to get them.
I just called them to get my equipment upgraded from a 3 lnb dish and MPEG2 receiver so that I could get the locals (they are unavailable to me by antennae). I am getting the equipment upgrade (to a non-dvr H20) for free but was told I am not in the "spot beam" for Phoenix HD locals at the present time (I live near Bullhead City, Phoenix channels are my locals per DTV). I also got the superfan package for free (I love the short cut games...a whole game replayed commercial free in 30 minutes or less).
This number is customer retention: 1-800-824-9081
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All hail the Quan!
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Last edited by Red Dawn; June 24th, 2006 at 11:16 AM.
Got my free SuperFan today. It was kind of a drag though. The phone menu warns you that on Mondays they expereince their highest call volume. Took me about half an hour to get customer retention of the phone. They offered the SuperFan for free. As soon as I said, "yes, please make it so" I got a dial tone. I am guessing that I lost a cell signal, but who knows.
Had to call back on my drive home from work. Spent another half an hour on the phone, but once I got a live person, he gave me the Superfan package for free.
Always a pain deaing with customer service, but it will be worth it in the fall.
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