DirecTV Sunday Ticket subscribers - Page 17

Alan · August 7th, 2008, 08:35 PM

What do you guys say to them? Threaten to go elsewhere?

MigratingOsprey · August 7th, 2008, 10:04 PM

Quote:

Originally Posted by SteelDog

I actually do this every single year with DTV. You have to be a "A" rated customer and get through to the retention department. I just did this today as my yearly routine with them. I told them I was going to cancel NFL Sunday ticket.

I received the following:

NFL Ticket Discounted: $189.00
Super Fan = Free
Showtime (3 Months) = Free
2 HD DVR's = Free

I always have a great experience when dealing with their retention department. No hassle at all.

i used to have a lot of luck with that - but this year no dice - i'm going to follow up with the angry letter approach

Shane H · August 7th, 2008, 10:20 PM

Quote:

Originally Posted by Twist18

I used to have the # to it. But lost it.

1-800-DIRECTV

Get a person and tell them you are unhappy from the get go and just ask for retention. Its easy.

SteelDog · August 8th, 2008, 03:45 PM

Quote:

Originally Posted by Shane H

1-800-DIRECTV

Get a person and tell them you are unhappy from the get go and just ask for retention. Its easy.

That is key. Most people don't realize that the first department they talk to is not the retention department. The 1st line people are not authorized to offer you the best deal. They will in fact tell you it's the best they can do.

However, if you hold your ground and tell them go ahead and transfer you to the department that "cancels" they eventually will. That person will then take another stab at retaining you. That person will in fact offer you a better deal. If you play it smart, don't take their first offer either.

I did not and I got the sweet deal above.

MigratingOsprey · August 8th, 2008, 04:23 PM

that's what I do - they held really firm this year and rattled off the stuff i've received in the past

jerks

SteelDog · August 8th, 2008, 04:51 PM

Quote:

Originally Posted by MigratingOsprey

that's what I do - they held really firm this year and rattled off the stuff i've received in the past

jerks

What was the reason you gave them for cancelling? If you tell them something like it's too expensive and you need to cut back on some luxury's....etc... That tactic works best.

If you call them up and say something like you want to cancel because someone else is offering better equipment or offering you a better deal, that tends to be less successful. They actually track competitors deals and can tell if your B.S. or not about offers or better deals.

Alan · August 11th, 2008, 05:37 AM

I just tried it and got decent results (I think).

Free DirectTV DVR (this allows me to cancel my $18/m Tivo)
3 months free Showtime
$10 off my bill for the next 12 months.

Not quite what some of you guys got, but hey, there's next year.

SteelDog · August 15th, 2008, 09:18 PM

Quote:

Originally Posted by Alan

I just tried it and got decent results (I think).

Free DirectTV DVR (this allows me to cancel my $18/m Tivo)
3 months free Showtime
$10 off my bill for the next 12 months.

Not quite what some of you guys got, but hey, there's next year.

The longer your with DTV with no late pay issues the better your rating gets and the more they are willing to do for you.

SoCal Cardfan · August 16th, 2008, 12:55 AM

I consider myself a DTV price manipulation master, I have had DTV since it rolled out, have my vip card etc... Every year I have them lower the price, throw in super-fan etc...

I called today and told them I needed to cancel, he asked why after so many years, was I dropping Sunday ticket?
I told him, "You guys priced me out of the market, I can't afford it anymore"

I sat there for two minutes or so.. with a big grin on my face, awaiting to hear this years special.

His reply after a few minutes... "Ok Sir, I went ahead and canceled that for you, is there anything else I can help you with today?"

D'oh, now I have to call back in a few days with my tail between my legs, and re-subscribe lol.

I think after all these years of BS, they finally called my bluff. :/

anytimeuwnt · August 16th, 2008, 06:49 AM

I had trouble this year I have never had in the past.

I had to go through multiple retention employees. Finally ended up with the 12 month credit of $10. And a new HR21 HDDVR for $19.99. And the free Showtime.

I am thinking of calling back to go for free superfan again. But I haven't done it yet.

Twist18 · August 16th, 2008, 07:08 AM

This year does seem different because I have had audio dropouts with HDMI ports and have even changed the TV out as well so it should be the receiver. The CSR escalated me and said they were working on a fix. I might be canceling for real this time, after 10 years of service.

Cbus cardsfan · August 16th, 2008, 08:05 AM

I got free HD for 6 months and $10 off for a year. That more than offests superfan. Howeve, i've had signal issues because of a bad installers and if/when they come back i'm going to complain and get superfan free as well.

conraddobler · August 16th, 2008, 08:13 AM

I just typed the longest post in my history and lost it.

I'm too demoralized to continue but it was a great story, it must be the DirecTV gremlins, they won't let me post the truth...

conraddobler · August 16th, 2008, 08:15 AM

HA!!! wonders of the back back back button, I found it....

I've had the service for years, practically a charter member.

I've had autodeduct for years too and so they treat me well but I will say that they're idiots, complete blithering idiots.

They should be a case study in how to be idiots, along with advanced classes on taking it up a notch, you know all the things you have to do to elevate your idiocy aura.

"Getting it done right the first time" HA!, they scoff at such old fashioned ways of doing things.

I'll set the scenario here:

I notice on my bill that I am being charged for HD packaging and on some other stuff it's bragging on how many HD channels they have. I know that I only get about 7 or 8 HD channels and so I"m obviously peeved at paying for the HD and getting about 10 percent of what's in HD.

So I call, this will be the first step little do I know in a long and fun filled journey of discovery. On this journey I will realize to my amazement and my horror that modern day business has incredibly sunken to even lower depths of incompetence, something I had before not thought possible.

I get through, explain myself and am told that, well that's just the way it is, not sure why I wouldn't get them, here punch in this channel, hmm odd you can't see it, dunno should be on, you've got the best package, you're good.

Rather than arguing here I'm busy, I forget about it but never did I believe the person just didn't feel like arguing then.

A few weeks later I remember I'm pissed and call again.

This time I get someone who understands what I'm saying, correctly identifies that I have an Old HD reciever and offers me a new one, free of charge and obigation and sets the appointment for install.

The day arrrives and I get home after a 5 minute drive over, the dude is sitting there in my basement finishing up and looks at me and says, WON'T work, it's a bad reciever, sorry dude.

Knowing how stupid they can be and observing it's the last call of the day for the guy, since he mentioned this before delivering the bad news I catch on he just wants to go home and suspect there is more to the story here.

The reciever won't link up, I posit the question to him that I've seen newer dishes on the outside of my neighbors houses, could it be that one of those is required?

AH, yes sir that's probably it, let's go look at yours.

We look, he goes ok yeah you need a slimline blah blah blah, and as luck would have it I don't have one on the truck, I'll need to go now and you'll just have to call them at DTV.

So he leaves in a flash, I calll, I'm mad, they say oooops you do need a dish we can see that here, I say why the hell didn't genius know this and they mumble and apologize and pay me back by scheduling a new dish install over two weeks from that day.

I'm understandably upset, not mean, just hold my ground, it does nothing, I could of needed emergency surgery and they'd of held their ground.

So I leave it alone and resume my life.

The next day my kids remind me they can't watch tv, so I take the old reciever that the guy tried to take from me the day before BTW, and I hook it back up, and of course the one thing he managed to get done was canceling it.

So I call in they turn it back on, apologize some more, give me free stuff and it's all good.

Next day, it turns back off.

I call, they turn it on, apologize and we move on.

Next day, it turns back off.

I call, they turn it on, apologize, add more free stuff, we move on.

Next day, it turns back off.

I call, lose my temper, demand someone other than an idiot, this takes a LOOOOOOOOOOONG time, finally a tech I sense knows what's up comes on apologizes, fixes the problem, we move on.

Finally on the apppointed day the tech shows up, dish in hand, installs all the things needed, quizess me about the other guy, then mentions we're screwed because he dosen't have any AB blockers, I say no problem, I stored them, ah good, but we're still screwed you need a new multiswitch, I say you've got to be kidding, my head swivels and he finds one, he was actually a very nice guy.

Then when all is hooked up and ready to go it still won't work, bad reciever the guy says, he calls his boss, they confab, finally they get the bright idea to unplug the phone cord, hit reset then miracle of miracles I have a tv picture and all is well.

I really should of recorded all that was required to simply upgrade a dish, it was a comedy of stupidity.

Cbus cardsfan · August 16th, 2008, 09:02 AM

the tech guys they send out to the house are the worst.I don't know wherer they could possibly get those guys from.