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Old May 27th, 2004, 07:33 AM   #1
jw7
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Cox cable internet users...


How often does your connection "drop". It seems over the last two weeks I've had to recycle the modem 1-2 times a day.

Every time I call tech suppport my internet comes back up, so no way to diagnose.

I used to be able to leave the connection on for weeks at a time with no issues. Maybe a bad modem?
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Old May 27th, 2004, 08:11 AM   #2
Mike Olbinski
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I haven't had to touch mine in months, if at all even this year that I can remember.

But their mail servers have been MESSED UP the past three days, but seem okay now.

Mike
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Old May 27th, 2004, 08:24 AM   #3
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I haven't touched mine since I set it up and that was nearly a year ago.

Bummer man - I hate it when my modem gives me problems though - I hate not being connected to the internet - drives me batty.

Shawn
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Old May 27th, 2004, 08:25 AM   #4
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Quote:
Originally Posted by Chandler Mike
I haven't had to touch mine in months, if at all even this year that I can remember.

But their mail servers have been MESSED UP the past three days, but seem okay now.

Mike
Mail servers - ugh. Is that why some of those days I couldn't get access or if I did it would just sit and spin? Annoying...

Shawn
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Old May 27th, 2004, 08:27 AM   #5
Mike Olbinski
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Yeah, I sent email out the last two days, some that took 5-6 hours to go out, some that just never went out.

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Old May 27th, 2004, 08:27 AM   #6
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Quote:
Originally Posted by jw7
How often does your connection "drop". It seems over the last two weeks I've had to recycle the modem 1-2 times a day.

Every time I call tech suppport my internet comes back up, so no way to diagnose.

I used to be able to leave the connection on for weeks at a time with no issues. Maybe a bad modem?
I had that problem about 2 months ago.. turned out to be the modem. I replaced it and bingo.. no more problems.
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Old May 27th, 2004, 08:28 AM   #7
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Yeah - I had 2 days without email. Oh well.

I wonder if it is just my neighborhood? It always comes back on, but I have to reboot the modem and do ipconfig release/renew. Kind of a pain.
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Old May 27th, 2004, 08:42 AM   #8
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Quote:
Originally Posted by jw7
Yeah - I had 2 days without email. Oh well.

I wonder if it is just my neighborhood? It always comes back on, but I have to reboot the modem and do ipconfig release/renew. Kind of a pain.

Sounds like you might need a new modem.

Mike
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Old May 27th, 2004, 09:06 AM   #9
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I have had the problem a few weeks ago and so did someone else I know. I doubt it is a modem problem. I haven't been troubled by it recently though.
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Old May 27th, 2004, 09:33 AM   #10
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Thanks all.

My modem is 3 years old, and every time I call cox they have no reports of an outage. I'll check to see how much a new one costs. But yeah, it could still just be a local connection problem and not the modem.
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Old May 27th, 2004, 09:41 AM   #11
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I used to have that problem all the time but I haven't had any problem in months.
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Old May 27th, 2004, 09:45 AM   #12
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We get that A LOT. Must be our Routers.
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Old May 27th, 2004, 09:50 AM   #13
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We get that A LOT. Must be our Routers.

I had some problem with the router. But amazing if I plug my PC in directly (at the direction of tech support) it works great. I had my router masqurade my PC's MAC address and now it works fine.

I suspect Cox does not like people sharing through routers. I have no evidence of a conspiricy but the whole thing was a little fishey to me.
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Old May 27th, 2004, 10:03 AM   #14
Mike Olbinski
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Quote:
Originally Posted by SirChaz
I had some problem with the router. But amazing if I plug my PC in directly (at the direction of tech support) it works great. I had my router masqurade my PC's MAC address and now it works fine.

I suspect Cox does not like people sharing through routers. I have no evidence of a conspiricy but the whole thing was a little fishey to me.

I do it, and I think they can tell...I believe you're actually allowed to have one more computer hooked up via router.

Mike
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Old May 27th, 2004, 10:12 AM   #15
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I've been having the same problem.

I've had to unplug my modem about a dozen times the past week or so. Lost alot of good info on posting (write a great piece, click enter & then the no connection screen comes up )

I've called Cox & they said there is no problem in my area. Yeah right!
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